At THENOVO, we aim to deliver premium accessories with a smooth and reliable shopping experience. This page outlines our shipping process, return policy, and refund terms.
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Shipping Policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking details.
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Shipping Time
Delivery timelines may vary depending on your location.
Estimated delivery times:
• Metro cities: 2–4 business days
• Other locations: 3–7 business days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other logistical factors outside our control.
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Shipping Charges
We offer free shipping on all prepaid orders across India.
A nominal fee may apply for Cash on Delivery (COD) orders, which will be clearly displayed at checkout before completing your purchase.
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Order Tracking
Once your order has shipped, you will receive a tracking link via email or SMS. You can use this link to monitor the status of your delivery in real time.
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Address Accuracy
Please ensure that your shipping address and contact details are accurate when placing your order. THENOVO is not responsible for delivery issues caused by incorrect or incomplete addresses provided during checkout.
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Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery so that we can investigate the issue with the courier partner.
You may reach us at:
Email: info@thenovo.in
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Returns & Exchanges
We want you to be satisfied with your purchase. If you experience an issue with your order, please review the following return guidelines.
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Eligibility for Returns
You may request a return or replacement if:
• You received a defective or damaged product
• You received the wrong item
• The product has a manufacturing defect
Return requests must be submitted within 7 days of delivery.
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Conditions for Return
To be eligible for a return, the product must:
• Be unused and in original condition
• Be returned with original packaging
• Include all accessories and inserts that came with the product
Products that show signs of use, damage caused by the customer, or missing packaging may not be eligible for return.
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Return Process
To initiate a return, please contact our support team with the following information:
• Order number
• Product name
• Clear photos of the issue
Email us at info@thenovo.in.
Once your request is reviewed and approved, we will provide instructions for returning the item. Where applicable, we may arrange a pickup through our logistics partner.
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Refunds
After the returned product is received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be processed to the original payment method within 5–7 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
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Exchanges
If your product is defective or incorrect, we may offer a replacement instead of a refund, depending on stock availability.
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Order Cancellations
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible at info@thenovo.in with your order details.
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Non-Returnable Items
The following items may not be eligible for return:
• Products damaged due to misuse or improper handling
• Items returned without original packaging
• Products purchased during clearance or final sale promotions
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Damaged Shipments
If your package arrives visibly damaged, please contact us within 48 hours of delivery with photos of the package and the product so we can assist you quickly.
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Contact Us
For any shipping or return related questions, please contact us at:
Email: info@thenovo.in
Our team will be happy to assist you.
